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Cancellation Policy
Order cancellation must be
requested in writing via email.
No cancellations allowed
after shipment has been processed.
Need to return your item?
No problem.
5 Day Return Policy
Upon arrival, inspect your
shipment carefully. If for any reason you're not satisfied with your purchase,
you have 5 days from the confirmed delivery date to request a
return.
We will send you a pre-paid
UPS return label via email or mail. All you have to do is take the box to a
UPS drop off location in your area, with
the UPS label(s) attached to the box(es).
Click here to locate a UPS drop location in your area.
After the Receipt of Goods
in our warehouse, we will issue an in house Credit and apply it towards your
next order or Credit the Credit Card you used for the purchase.
- Shipping
charges are not refundable.
- All returns are subject
to a 15% restocking fee which includes shipping costs back to
our warehouse.
- We do not accept Partial
Return on a Pre-pack Assortment. All pieces within the Pre-pack must be
returned. Customer can not Pick and Choose Sizes or Colors and return the
remaining pieces.
- Returns are accepted
only on items that are the original packaging. We do not issue refund for worn
merchandise or items that are not in their original packaging.
For assistance:
email
Sales@zeroten.com or
call customer service at
1-800-742-6434
To expedite the processing
of your return, Please have below information ready when you contact us :
- Company Name
- Invoice Number
- Style Number
- Quantity & Color
- Reason for Return
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